Online Order Shipping
Most knitwear/pompom orders are shipped by Canada Post Regular Parcel method, 2-5 business days local (GTA), 3-5 business days regional (Ontario). Please provide a physical address, we will not ship to PO boxes.
Once the order is shipped out, we will e-mail your Canada Post confirmation number (please ensure that you provide your correct, up-to-date e-mail address)
We are happy to offer free NEXT DAY delivery on all baskets and gifts $75 & up in the following areas: Thornhill, Richmond Hill, Maple, North York, Aurora, King City as long as the order is placed by 10am EST the day before.
Need your gift delivered on Saturday or Sunday? Call us to arrange 416.846.8289
General Delivery Terms
- Our business hours are Monday to Friday, 9am- 6pm (EST). Some deliveries may be made outside the standard hours.
- We are closed on Public Holidays.
- Orders placed after 3.00pm will be dispatched on the next business
day. Therefore, orders placed after 3 p.m. on Friday will not be dispatched until Monday for delivery Tuesday. In the event of our courier running late, we may be able to dispatch orders received after 3p.m. but this cannot be guaranteed.
- If you wish to delay the dispatch of a gift, please advise us by email.
- Our couriers do not deliver to P.O. boxes.
- Delivery to a business: When deliveries are made to a central delivery point such as a reception or mail room. it is part of our terms and conditions for the service we provide, that our part of the delivery process has been completed once your gift has been delivered to and signed for by a member of staff at the central delivery point.
- No one home: If there is nobody home when our courier calls and you have not given us authority to leave the parcel without a proof of delivery signature, a calling card will be left giving details on how to arrange for a re-delivery/pick up (additional charge applies).
- Authority to Leave: If you have given authority for our couriers to leave your gift without a proof of delivery signature, the parcel will be delivered to the shipping address and left on the premises. We do not accept liability for the theft of gifts left unattended, pursuant to your instructions.
If the gift has left our office and been delivered in accordance with your instructions, and as per our delivery time frames, we accept no responsibility for the re-collection and re-direction of the baby gift to an alternate address. We will however do everything we can to assist you in getting the parcel re-directed. This can take up to three business days and will incur an additional delivery fee that will be passed on to you.
PLEASE NOTE THAT WHILE EVERY EFFORT IS MADE TO MEET THE DELIVERY TIMES, WE DO NOT PROVIDE ABSOLUTE GUARANTEES.